Refund Policy

# Refund Policy

Last updated: October 19, 2026

Because our products are digital and delivered instantly, a delivered product cannot be returned. We do, however, guarantee that every product works as described.

**When you get a replacement or a refund**

| Situation | What we do |

| --- | --- |

| Key invalid, already used or not working at delivery | Replacement key, or full refund if no replacement is available |

| Wrong product delivered by us | Correct product, or full refund |

| Product not delivered within 24 hours after payment | Delivery or full refund, at your choice |

| Duplicate payment for the same order | Refund of the duplicate |

| You changed your mind after delivery | No refund (see Right of Withdrawal) |

| Wrong product, region or edition chosen by you | No refund; we may offer an exchange if the key is unused |

| Key revoked or banned because of your own use (sharing, misuse, breach of publisher rules) | No refund |

**How to make a request.** Contact us within 7 days after delivery at homerservices@proton.me or on our Discord (discord.gg/homerservices), with your order ID, the product, and a screenshot or video showing the error. Requests without proof may be refused. Claims under the legal guarantee of conformity remain possible after this period.

**Timing.** We answer within 48 hours. Approved refunds are sent to the original payment method within 5 to 10 business days; crypto payments are refunded in the same currency, at the amount received.

**Chargebacks.** Always contact us before opening a dispute: most problems are solved within 48 hours. Disputes opened without contacting us, or for delivered and working products, are contested with our proof of delivery and your checkout consent, and may lead to revocation of the products and a permanent ban from the store (see section 11 of our Terms of Service).